TVCMALL fully respects the intellectual property rights of third parties and has a strict zero-tolerance policy against any counterfeit and/or infringement of any such intellectual property.
We regularly review the listings on our website in order to avoid any possible intellectual property infringement. If any listing is found to violate TVCMALL's policy, it will be removed.
Despite our efforts to avoid any sale of infringing products on our website, due to the high volume of products, providers and sellers, there are times in which we cannot detect or identify intellectual property infringements. If you believe your intellectual property has been infringed upon, please send an e-mail to [email protected] to inform us, and we will respond quickly.
1. Eligible Complaints Include：
Trademark Infringement: Unauthorized use of an identical or similar trademark on goods that are identical with, or similar to, the goods for which the trademark is registered.
Patent Infringement: Unauthorized use of others' granted Design Patent or Utility Patent.
Copyright Infringement: Unauthorized use of the content or photos created by others or the selling of others' copyrighted works, including books, CDs, software, etc.
Other activities that are considered to have constituted intellectual property infringement by local Law.
2. Procedure of Complaint:
To file a complaint, please send an e-mail to [email protected] informing us of the suspected infringement. Upon receipt of your Notice, we will conduct a fast internal investigation, and should your complaint be accepted, we will take actions against the alleged infringing listing(s) accordingly.
3. Actions We May Take Against The Infringing Listing(s):
Remove the alleged infringing listing(s) from our website.
Inform the seller of your complaint and provide them with your information, so that you and the seller can clarify the issue.
Remove selling privileges and withhold funds from the infringing sellers, and destroy infringing inventory in our possession when an allegation proves to be true and upheld by the court.
Terminate the user account of the infringing seller in the case of three (3) willful infringements.
Terminate the user account of the infringing seller immediately, under certain extreme situations where a lawsuit has been filed against TVCMALL due to a seller's infringing activities, or TVCMall is required by judiciary enforcement or administrative authorities to terminate any account or take any similar measures.
The infringement case will be recorded for one (1) year from the date in which any penalty has been imposed.