Customer Trust

94% of consumers are loyal to companies who operate transparently - a major factor in establishing trust between a business and its customers. Maintaining that customer trust plays just as significant of a role in whether consumers will continue to purchase from that company. 71% of shoppers say they’re unlikely to buy from a company if that company loses their trust. That being said, 83% of shoppers will remain loyal to companies that resolve customer complaints. These statistics not only demon